Luxury homebuilder Mulberry Homes has won the prestigious 2024 Outstanding Achievement Award for Customer Satisfaction in the housebuilding industry alongside the 2024 Gold Award.
The awards are run annually and judged by In-house Research, a company that specialises in market research. For the awards, customers who purchased a new Mulberry home from 1st January to 31st December 2023 were able to give their feedback as part of a telephone survey.
Mulberry Homes was awarded Gold as 98 per cent of customers who responded said that they would recommend the housebuilder to their friends and relatives. The award is a reflection of the dedication Mulberry Homes has to its customers.
An important aspect of the high standard of service its customers receive is The Mulberry Experience, which means that homebuyers are kept in the loop about all key stage updates in the build process. Move in day is made a breeze, as Mulberry Homes provides new homeowners with an early check in, a professionally cleaned home, a pre-designated area for arrival and a detailed home demonstration. After completion, the dedicated Customer Experience team is on hand to provide further help and support.
Kerry Jones, Sales and Marketing Director at Mulberry Homes, said: “We are incredibly proud to have won these awards. Of all the ways we can measure our success as a business, customer satisfaction is by far the most important.
“We care deeply about making the people who buy from us happy, and we anticipate customer satisfaction only increasing as we continue to build homes that residents will be proud to live in.”
Tom Weston, CEO of In-house Research Ltd stated, “We are delighted to recognise and celebrate the exemplary performance of Mulberry Homes in delivering exceptional customer experiences. This award underscores their commitment to providing unparalleled service and quality homes, making a positive impact on the lives of new homeowners.”