Mulberry Homes

Customer Care

OUR APPROACH

When you make the decision to view a Mulberry home, you’re choosing a house-builder that prides itself on the personal touch.

As the region’s leading independent developer, we are passionate about building beautiful, high-quality homes that fit effortlessly into their surroundings.

We can only do this by applying meticulous attention to detail at every stage of the process, from understanding the local area, to planning and designing the development, to building and finishing a home.

In fact, we’re proud to say that we are deeply invested in every house we build, and never lose sight of the most important thing of all: that every home is unique, because your home is where life happens.

You can find Mulberry homes throughout the Midlands and the South, in some of the regions’ best locations. Our range includes urban townhouses, family homes in convenient semi-rural locations and luxury countryside dwellings.

CUSTOMER CARE

Whether it’s your first home or fifth, whether you’re already familiar with the area or relocating, buying a house is always a huge decision. That’s why the team at Mulberry are dedicated to guiding and supporting you throughout the process – before, during and beyond purchase.

From reservation to completion, we’ll keep you informed on both the progress of your build and the continuing legal process. Just before you get the keys, we’ll invite you to meet with our site team, to help ensure your big move goes smoothly.

And that’s not all. Because we understand that settling in never happens immediately, our Customer Care Team will be on hand to assist you with any queries for the first two years after you arrive.

Mulberry Homes are committed to providing a high standard of service to our customers and we take all complaints very seriously.

View our complaints procedure

At Mulberry our customers are at the heart of everything we do and their feedback speaks for itself

"The style of a Mulberry property is beautifully traditional and I fell in love with the Ashby as soon as I saw it, it reminded me of an old Victorian villa, with the log burner and the bay windows. It was the perfect option for us as a family and still has a lot of character. "
 Charlotte McCormack
a resident at Oak View in Appleby Magna
"I think that they are ahead of the other developers in terms of the quality they provide and the attention to detail in terms of the design of the house, such as the use of bricks and the style of the windows, and the materials used throughout the kitchens and bathrooms are all high specification. They are much higher than your average developer."
 Survey Testimonial
a resident at Stratton Park, Bicester
"You are one of the more personable builders that I've dealt with because of people like Claire Bolton from sales. You don't build just the standard square houses; you use different brickwork and have open plan downstairs. You have put a lot more care and thought into the design of the house. "
 Survey Testimonial
a resident at Harcourt Gardens, Kibworth
"I decided to go to Mulberry Homes and the Harcourt Gardens development to find out more information and that’s where I met Claire in the marketing suite. Everything just fell into place and she’s completely transformed our lives."
 Eleanor Jones
a resident at Harcourt Gardens, Kibworth Harcourt
"Claire was absolutely fantastic. She went above and beyond to help me and made me felt like a valued customer. Claire was incredibly friendly and customer-oriented. She didn't treat me like a person walking through the door; she treated me like someone she had known for a long time so she delivered nice and personal service. Any time I sent Claire a query, she responded to me and she didn't make me feel like I was hassling her."
 Survey Testimonial
a resident at Harcourt Gardens, Kibworth
"The location also played a massive part for us. We are in the countryside, the village school is outstanding and somewhere we would have previously only dreamed our children attend. We are closer to family than we have been for a long time and also close to the motorway for my husband."
 Charlotte McCormack
a resident at Oak View in Appleby Magna
"The location is good and the houses are spacious. It is close to anywhere that I need to get to such as my workplace. The neighbourhood is nice and popular with great schools nearby."
 Survey Testimonial
a resident at Harcourt Gardens, Kibworth
"I was really keen to get back onto the property ladder and move out of my parent’s house but because of the numerous schemes available I was stuck in a bit of a fog and didn’t know what to do."
 Eleanor Jones
a resident at Harcourt Gardens, Kibworth Harcourt
"Sally the sales representative has just been really helpful, friendly and she's not pressured us at all. Whatever queries we've had she's answered within a time frame. After dealing with other people from other companies she was like a gem or a diamond and is a big asset to Mulberry Homes."
 Survey Testimonial
a resident at Winchelsea Gate, Weldon
"We bought the house because of the location, we liked the view for the back of the house and that it is in a village. It is the quality of the house as well, it is well built and looks nice."
 Survey Testimonial
a resident at Earls Place, Earls Barton
"I think they're really nice properties. I like the style of the property and the space you get inside them. I like the design of the estate as it has some nice green areas."
 Survey Testimonial
Oak View, Appleby Magna
"The support I received when I bought the property, you were very helpful and informative with regards to the Help to Buy scheme and the deposit required."
 Surve Testimonial
Oak View, Appleby Magna
"I chose Mulberry because all the other new homes I looked at were the same. Mulberry Homes offered something different. The design I chose is based on a traditional Victorian property, with tall ceilings and a real fireplace, such an asset! I love having a lounge with a feature fireplace and log burner, it gives great potential for decoration and I have added an original fire surround to provide a mantelpiece to display all my favourite possessions."
 Jo Clarke
a resident at Oak View in Appleby Magna
"We have received an amazing amount of support from Keelan and the Mulberry Homes team and the customer service has been second to none. Everything was explained thoroughly to ensure we got the most out of our move."
 Peter Brown
a resident at Houghton Fields in Houghton Conquest
"We have been so lucky with our neighbours, they’re lovely people that we get on extremely well with. As we are in a street of just six similar bungalows we are surrounded by people of similar ages, circumstances and with the same outlook and requirements from life. We all get on very well together, it is very nice and helps you settle"

Contact Us

Address
Twigden Barns, Brixworth Road, Creaton, Northants, NN6 8LU
Contact number
01604 500 050