Mulberry Homes

Customer Care

OUR APPROACH

When you make the decision to view a Mulberry home, you’re choosing a house-builder that prides itself on the personal touch.

As the region’s leading independent developer, we are passionate about building beautiful, high-quality homes that fit effortlessly into their surroundings.

We can only do this by applying meticulous attention to detail at every stage of the process, from understanding the local area, to planning and designing the development, to building and finishing a home.

In fact, we’re proud to say that we are deeply invested in every house we build, and never lose sight of the most important thing of all: that every home is unique, because your home is where life happens.

You can find Mulberry homes throughout the Midlands and the South, in some of the regions’ best locations. Our range includes urban townhouses, family homes in convenient semi-rural locations and luxury countryside dwellings.

CUSTOMER CARE

Whether it’s your first home or fifth, whether you’re already familiar with the area or relocating, buying a house is always a huge decision. That’s why the team at Mulberry are dedicated to guiding and supporting you throughout the process – before, during and beyond purchase.

From reservation to completion, we’ll keep you informed on both the progress of your build and the continuing legal process. Just before you get the keys, we’ll invite you to meet with our site team, to help ensure your big move goes smoothly.

And that’s not all. Because we understand that settling in never happens immediately, our Customer Care Team will be on hand to assist you with any queries for the first two years after you arrive.

Mulberry Homes are committed to providing a high standard of service to our customers and we take all complaints very seriously.

View our complaints procedure

At Mulberry our customers are at the heart of everything we do and their feedback speaks for itself

"Despite the lockdown the Sales and Site teams were still putting in a lot of effort to get the keys to us; it was quite positive. The engagement was good, positive and friendly. They left a gift for us as well. The sales person we were dealing with went the extra mile for us. He was willing to make changes for us for things that weren’t standard, he was approachable and we weren’t hesitant in asking him questions. The personal contact with him made it more engaging and the customer service was good on that front. "
 Survey Testimonial
Brunswick Gate, Lower Stondon Purchaser
"The service had been very professional and they have generally been fairly efficient. We’ve generally had very good service and have lots of people calling us afterwards to check about things , even during lockdown, but I would have no hesitation recommending Mulberry Homes."
 Survey Testimonial
Heathcote Grange, Great Bowden Purchaser
"Our Sales Consultant and Site Manager came and congratulated me on moving day. They made it a brilliant experience all the way through. I appreciate the box of goodies I found when I moved in too. They have been fantastic the whole way through. Our Sales Consultant was super informative and very up to date with all the details of the development and my house. The process was really easy and the quality of build is fantastic, people who have been able to visit have commented on this. I bought a new build in the past from a builder who was 5 star but I couldn’t compare the two; Mulberry Homes are far better."
 Survey Testimonial
Heathcote Grange, Great Bowden Purchaser
"The upfront communication from my Sales Consultant and the other sales ladies – they were really great. We bought the house because we liked everything. The house has a nice, big, south facing garden so it gets a lot of sun. They have a very helpful sales team and the house is a good standard and quality. It’s everything we wanted out of a new build."
 Survey Testimonial
Kingsbury Park, Lutterworth Purchaser
"My Sales Consultant was quite involved in the selling of my previous place and guided me through things. He was reassuring, contactable and quite reliable. I’d recommend Mulberry Homes because of the good service from the sales office, the appearance of the houses and the landscaping outside of the homes."
 Survey Testimonial
Brunswick Gate, Lower Stondon Purchaser
"The design of the house is exactly what we were looking for. It was just before lockdown and Mulberry Homes were brilliant. They were available, present and incredibly helpful. The support team was fantastic and continue to be after purchase. The sales team and the site managers have just been incredibly helpful and supportive. It was a difficult time to move into a new home but they did all the could to make the process very enjoyable and seamless. It’s been brilliant and I can’t recommend them enough. The whole layout of the house is exactly what I was looking for as a family. It’s very spacious and I think it’s been well thought out. They haven’t cut corners anywhere; it’s absolutely perfect. I have already recommended Mulberry Homes. The quality of the house, the design and the whole experience of dealing with them has been really good. I can’t stress enough how good they have been. It’s been great and Mulberry as a business has been great; they have been very supportive and a fantastic company to deal with. I’m delighted that I purchased from them."
 Survey Testimonial
Meadow View Fields, Moulton Purchaser
"Considering the circumstances with completing on our new home just before lockdown, the team did all the could for us on the day. The sales team were really warm, friendly and went out of their way to get us in in time. The houses seem quite spaced out and there are a lot of green spaces about. The sales team were really helpful, the house is quite nice, the layout of the estate is not too big and there are lots of green spaces."
 Survey Testimonial
Market Reach, Potton Purchaser
"The quality and the design have been done very well. The houses have been set up in such a way that no one is overlooking each other's gardens."
 Survey Testimonial
Mulberry Homes Purchaser
"It's because of their understanding, how easy the transaction was and the quality of the build. Nothing seems to be a problem with them."
 Survey Testimonial
Mulberry Homes Purchaser
"They are good quality houses in a good area and we like the location of the village near to local shopping."
 Survey Testimonial
Mulberry Homes Purchaser
"The style of a Mulberry property is beautifully traditional and I fell in love with the Ashby as soon as I saw it, it reminded me of an old Victorian villa, with the log burner and the bay windows. It was the perfect option for us as a family and still has a lot of character. "
 Charlotte McCormack
a resident at Oak View in Appleby Magna
"I think that they are ahead of the other developers in terms of the quality they provide and the attention to detail in terms of the design of the house, such as the use of bricks and the style of the windows, and the materials used throughout the kitchens and bathrooms are all high specification. They are much higher than your average developer."
 Survey Testimonial
a resident at Stratton Park, Bicester
"You are one of the more personable builders that I've dealt with because of people like Claire Bolton from sales. You don't build just the standard square houses; you use different brickwork and have open plan downstairs. You have put a lot more care and thought into the design of the house. "
 Survey Testimonial
a resident at Harcourt Gardens, Kibworth
"I decided to go to Mulberry Homes and the Harcourt Gardens development to find out more information and that’s where I met Claire in the marketing suite. Everything just fell into place and she’s completely transformed our lives."
 Eleanor Jones
a resident at Harcourt Gardens, Kibworth Harcourt
"Claire was absolutely fantastic. She went above and beyond to help me and made me felt like a valued customer. Claire was incredibly friendly and customer-oriented. She didn't treat me like a person walking through the door; she treated me like someone she had known for a long time so she delivered nice and personal service. Any time I sent Claire a query, she responded to me and she didn't make me feel like I was hassling her."
 Survey Testimonial
a resident at Harcourt Gardens, Kibworth
"The location also played a massive part for us. We are in the countryside, the village school is outstanding and somewhere we would have previously only dreamed our children attend. We are closer to family than we have been for a long time and also close to the motorway for my husband."
 Charlotte McCormack
a resident at Oak View in Appleby Magna
"The location is good and the houses are spacious. It is close to anywhere that I need to get to such as my workplace. The neighbourhood is nice and popular with great schools nearby."
 Survey Testimonial
a resident at Harcourt Gardens, Kibworth
"I was really keen to get back onto the property ladder and move out of my parent’s house but because of the numerous schemes available I was stuck in a bit of a fog and didn’t know what to do."
 Eleanor Jones
a resident at Harcourt Gardens, Kibworth Harcourt
"Sally the sales representative has just been really helpful, friendly and she's not pressured us at all. Whatever queries we've had she's answered within a time frame. After dealing with other people from other companies she was like a gem or a diamond and is a big asset to Mulberry Homes."
 Survey Testimonial
a resident at Winchelsea Gate, Weldon
"We bought the house because of the location, we liked the view for the back of the house and that it is in a village. It is the quality of the house as well, it is well built and looks nice."
 Survey Testimonial
a resident at Earls Place, Earls Barton
"I think they're really nice properties. I like the style of the property and the space you get inside them. I like the design of the estate as it has some nice green areas."
 Survey Testimonial
Oak View, Appleby Magna
"The support I received when I bought the property, you were very helpful and informative with regards to the Help to Buy scheme and the deposit required."
 Survey Testimonial
Oak View, Appleby Magna
"I chose Mulberry because all the other new homes I looked at were the same. Mulberry Homes offered something different. The design I chose is based on a traditional Victorian property, with tall ceilings and a real fireplace, such an asset! I love having a lounge with a feature fireplace and log burner, it gives great potential for decoration and I have added an original fire surround to provide a mantelpiece to display all my favourite possessions."
 Jo Clarke
a resident at Oak View in Appleby Magna
"We have received an amazing amount of support from Keelan and the Mulberry Homes team and the customer service has been second to none. Everything was explained thoroughly to ensure we got the most out of our move."
 Peter Brown
a resident at Houghton Fields in Houghton Conquest
"We have been so lucky with our neighbours, they’re lovely people that we get on extremely well with. As we are in a street of just six similar bungalows we are surrounded by people of similar ages, circumstances and with the same outlook and requirements from life. We all get on very well together, it is very nice and helps you settle"
 Mulberry Homes Purchaser

Contact Us

Address
DC420 DIRFT, Crick Road , Rugby , Warwickshire, CV23 8YL
Contact number
01604 263520