Complaints Procedure

Mulberry Homes are committed to providing a high standard of service to our customers and we take all complaints very seriously. We do hope that any issues can be dealt with by your site team but in the unlikely event that they are unable to resolve matters to your satisfaction then please follow the formal complaints procedure below:

1. In the first instance please address your complaint to the Head of Customer Care Department at customercare@mulberryhomes.co.uk. The complaint will be investigated and responded to within 10 working days.

2. We hope your complaint can be addressed by the Head of Customer Care however if you feel that your concerns have not been addressed then you can contact the Construction Manager at construction-manager@mulberryhomes.co.uk  who will investigate and  respond within 10 working days

3. In the unlikely event that the Construction Manager is unable to resolve matters then please escalate your complaint to the Managing Director at managing-director@mulberryhomes.co.uk  who will investigate  and respond within 10 working days.

This response will be the company’s final position into the matters raised.